How can I be sure that I am experiencing the highest quality service?

We consult experts in each respective field for all of our services so that we can confidently offer you an unparalleled experience. Many of our content contributors refrain from revealing some of the most important aspects of experiences they offer on our website, so please contact us to ask for additional details. 


What kind of personalized experience can you provide?

We will work to match your needs, including the time and locations, which is why we request that you contact us in advance to specify your preferences.


What is your cancellation policy?

Please refer to this page: http://www.toki.tokyo/policy


How can I cancel my reservation?

Please refer to this page: http://www.toki.tokyo/policy


Why can't I find a price listing?

Each experience is dependent on a variety of factors including how busy the establishment is, the number of people in your party, and even the cost of the materials depending on the season. For all plans we will calculate an estimate for you based on your requested experience.


Do you also provide services for Japanese-only groups?

This is certainly possible. There will be plans offered for a limited time that will allow you to rediscover the charm of your own culture.

Is it possible for a large tour groups to apply with one form?

The plans that we offer are primarily for individuals or small groups, but we can work with your group to schedule a half or full day tour, so please do not hesitate to contact us with your request.


Why are your experiences only private? I would like to join another group…

All of our experiences are conducted for private groups and individuals, which allows our guests to freely interact with the artisanal master in an uninterrupted and intimate setting. Our ultimate goal is to provide our guests with a once-in-a-lifetime opportunity to connect with Japan’s living cultural legacies. In order to maintain this level of intimacy as well as the tailor-made quality of our experiences, we refrain from combining separate parties.


Is it still possible for us to participate with our children?

This is dependent on the type of activity involved in your plan, so please contact us for more information. We will do our best to arrange a plan that will be most appropriate based on your child's age. However, many destinations will contain priceless cultural artifacts or other fragile items, and we hope you will understand if it is not possible to fulfill your request.


Can I wear a kimono during the experience?

Yes, we can help you arrange an additional kimono experience with optional make-up and hairstyling. The staff will come to your place of accommodation to help you prepare. For more details and pricing, please visit our Members Page


Can I have a photographer join during the experiences?

Yes, we can arrange for a professinal photographer to capture the preious moments during your experience. For more details and pricing, please visit our
Members Page


What will happen to the Tsukiji Fish Market Tour?

According to the latest updates, the Tsukiji Fish Market is planning to move in mid-October 2018. Once the new Toyosu market is ready, the sushi chef and TOKI will go for a thorough recce to decide which tour would be in the best interest of our guests (Toyosu Market or Tsukiji Outer Market). Until this decision is made, we will continue to conduct our Tsukiji Outer Market Tour.


Are the tours and experiences regularily occurring? How often are they offered?

Our culture partners only open up their workspace when there is a request from our guests. Thus, experiences are not regularly occurring, and are specifically tailored for private groups and individuals, allowing guests to freely interact with the artisan in an uninterrupted and intimate setting.


What is the booking process like?

With a special request, our culture partners open up their workshops to share their passion and their craft. However, this requires that they take time off from their normal operations. To ensure a smooth booking process, we ask guests to provide multiple preferred Date/Times for the experience, and allow us time to coordinate with our artisans. If the artisan is available, the experience will be booked immediately according to the provided preferences.